Industry differences in ites sector in sri lanka vathsala wickramasinghe due to high attrition rates in the sector training a replacement is becoming a critical problem (raman et al, 2007) lirneasia (2006) has conducted a study on “baseline sector analysis of the bpo industry in sri lanka” this is the only available study to date. Sri lanka is emerging as a global bpo destination of choice in number of key focus domain areas sri lanka is ranked among the top 50 global outsourcing destinations by at kearney and ranked among top 20 emerging cities by global services magazine. The high rate of attrition in the bpo industry attrition and attrition rate thus this is one more factor that is destabilizing the indian bpo industry if this continues, india will gradually lose ground to the other skilled new market players like sri lanka and philippine 6.
Attrition rates of the bpo industry in sri lanka this research project critically evaluates dimensions such as motivation, salary and other benefits, organizational culture, career development. The sri lanka fao growth roundtable 2012 held on 2 august 2012 was organised by cima and slasscom to identify constraints to the growth of fao operations in sri lanka and facilitate discussion of possible methods of overcoming these constraints, as well as to discuss how best opportunities arising in the industry can be capitalised on. Sri lanka’s it/ bpo and it/bpo & shared services sector 25 th october 2013 2 overview about the industry where is sri lanka today in the world outsourcing map state of the sri lankan it/ bpo industry future focus positioning sri lanka low attrition • attrition rates in.
India’s bpo industry operate in the sezs but many have attrition rates as high as30% even in the mid east skilled workers especially knowledge based workers need to be retained as the cost of selecting, recruiting and training them is astronomical. Attrition rate is one of the most critical problems in the bpo all around the globe including sri lanka the main drawback of having a high rate of attrition in the bpo industry is for this reason that most organisations do not have time to read the minds of employees. 1 differential effects of competency due to bpo and kpo industry differences in ites sector in sri lanka wickramasinghe, v kumara, s department of management of technology, university of. He added that operational costs were lower in sri lanka, with the attrition rate of about 13 per cent, less than half of current rates in india also, the sri lankan it/bpo sector has been growing annually at around 25 per cent, with exports pegged at us$ 275 million in 2006. Comparative situational analysis of business process outsourcing industry in india and why bpo employers go out of way to entice employees • lower attrition rates than in the west • dedicated workforce aiming at making a long-term career in the field 1 sri lanka it- ites sept 15 final_3 uploaded by ramshanurdog123 report about.
The sri lankan economy has proved to be resilient with the central bank of sri lanka projecting a growth rate of 7% in 2008 one of the highest rates in decades sri lankan government has identified the it-bpo sector as a priority growth sector for economic development and provides many incentives to promote investments. Handling numerous disgruntled customers on a daily basis, meeting strategic targets, and updating crms quite consistently are certainly not attractive aspects of any job profile, and therefore, outsourcing industry has quite high employee attrition rates. Bpo industry – sri lanka 1 as defined by investopedia, a bpo or a business process outsourcing is “a method of subcontracting various business-related operations to a third party” the outsourcing concept was initially applied to the manufacturing industry.
High attrition rates it industry finance project topics business strategy - project on tata motors ltd ( sudhanshu taneja - r no 98) documents similar to attrition in bpo sector attrition and retention in bpo sector cargado por sri lanka it- ites sept 15 final_3 cargado por. Sri lanka is emerging as a global it destination of choice, where it exports is expected to touch usd 1 billion mark by 2015/16 around 300 it and bpo companies are present in sri lanka. (lbo) – sri lanka’s it bpo sector, a thriving industry which targets a five billion dollar export revenue in 2022, is benefiting from the current rupee depreciation in the island. Annual exports over the last three years are reported as us$ 348 million, us$ 440 million and us$ 545 million in 2010, 2011 and 2012 respectively, placing the industry among the top 5 on sri lanka.
The sri lankan it-bpo industry sri lanka is emerging as a global it-bpo destination of choice in number of key focus domain areas sri lanka is ranked among the top 50 global outsourcing destinations by at kearney and ranked among top 20 emerging cities by global services magazine. Manchester and metropolitan990 70500 -36% - 1% source: sri lanka it and ites/bpo sector salary and benefits study 2011 7prospects and potential 11 key factors that will facilitate the growth of it/ites industry in sri lanka in the coming years are: » a skilled workforce with low attrition rates – sri lanka spends nearly 507406 68. Cookies are small, simple text files which your computer, tablet or mobile phone receives when you visit a website there are various kinds of cookies: from basic to advanced that makes the website more personal and advanced cookies make it easier to use a website.